FAQs

Can memory foam be washed and/or dried in a machine?

Since memory foam is like a sponge, it will soak up any liquid that it comes in contact with. We only recommend spot cleaning the memory foam product with a mixture of mild detergent and water. Be gentle when applying any sort of pressure or friction to the memory foam during the spot cleaning. Do not use excess solution and blot (with some pressure) the area with a dry towel. Do not cover the memory foam with any bedding for several hours to ensure that it is completely dry. Memory foam should never be dried in a dryer. It should be air-dried only.

Can my cover be washed and dried in a machine?

If your memory foam product came with a cover, refer to the care tag that is sewn into the cover, usually near the law tag, or care instructions printed on the packaging or insert. The care instructions will provide you with washing directions. If your cover does not have a care tag, then it is not machine washable or dryable and should be spot cleaned only with a mixture of mild detergent and water and air-dried.

Addressing Odor:

The “fresh foam odor” that you may experience upon opening a product could be strong since the product was packaged in plastic and the memory foam has open cell technology. This odor is non-toxic and not harmful in any way, however, it can be offensive if you have an acute sense of smell. We suggest removing the product from its cover (if applicable) to allow for a natural flow of air to pass through the foam. Applying pressure or fluffing the product will break any tiny air bubbles (open cell technology) that contain odor. To help dissipate the odor, you can spritz the product with a fabric refresher, such as Febreze.  Repeat a few times and always let it fully dry before covering it. If the cover can be laundered (please follow care instructions sewn into the cover or printed on the packaging or insert), we suggest doing this before putting it back on the product. To freshen your pillows up, we suggest spritzing them with the fabric refresher periodically as needed.

Addressing “Off-gassing”:

The term “off-gassing” can be very alarming when you don’t know what your memory foam is made of. Our foam is certified by CertiPUR-US® and is made without ozone depleting substances, free of formaldehyde additive, mercury, lead, heavy metals, phthalates, flame retardants (PBDEs, TDCPP, TCEP (“Tris”), and has low VOC (Volatile Organic Compound) emissions. Our manufacturing facilities in China conform to US EPA regulations. Please visit the CertiPUR-US website (http://certipur.us/) for additional information.

Heat Retention or Sleeping HOT:

Sleep temperature, in general, is very subjective to the individual. Some people feel no difference in body temperature when sleeping on memory foam, others do. This includes gel memory foam products. (Refer to the next section for the properties of “Cooling Gel”.)

The Properties of “Cooling” Gel:

All gel material has a cool to touch characteristic due to the nature of the chemistry. The degree or coolness varies by product and will also depend on other ancillary characteristics of the product, such as ventilation (holes) for more air flow or cooling fabrics used on the covers.

Although gel products (i.e.:  gel memory foam, gel overlay, gel glaze, etc.) are classified as a cooler material, sleep temperature varies by the individual and the coolness is very subjective to the user. Using a sheet set with a high thread count (greater than 250 TC) will diminish the cooling properties. We suggest using a low thread count sheet set on any product that has cooling properties.

Using a heated mattress pad, blanket, etc. with memory foam:

Your body heat is the right temperature to soften the memory foam to a comfortable position. Adding the use of an electric blanket, mattress pad, etc. will further soften the memory foam which could alter its performance. Therefore, we do not recommend the use of any additional heat source on a memory foam product as it may affect the performance of the memory foam which may result in voiding your warranty.

Rolling and/or Folding a Topper for Storage:

Our toppers are designed to lay flat on a mattress and not designed to withhold repeated rolling and/or folding for storage. The only rolling and/or folding that the topper experiences is during the manufacturing process and this is done by precise machinery. If you roll and/or fold your topper, you may cause pressure points that may result in the foam cracking. This will void your warranty

Using a Topper on a Sofa Bed, Roll-Away Bed, RV or Boat Mattress:

Our mattress toppers were designed for being used on a flat mattress. Using a topper on a sofa bed, roll-away bed, foldable RV or boat mattress may damage the topper as the topper will be folded unnaturally for long periods of time. This may cause the foam to crack and will void your warranty. You may use the topper on these types of mattresses only if they remain in a flat position at all times. Cutting your topper to fit an unusual size mattress will void your warranty. For safety reasons, we do not recommend that you cut the foam.

Are there Carcinogens in Memory Foam?

There is nothing in processed foam that is on California Proposition 65’s list of carcinogens which is the list that is used as a standard in our foams.

CONTACT US
If you have any questions that are not answered here, please call or email us at any time.
CONSUMER CARE
GENERAL INQUIRIES
(713) 706-3888
info@sinomax-usa.com
CONTACT US
If you have any questions that are not answered here, please call or email us at any time.
CONSUMER CARE
GENERAL INQUIRIES
(713) 706-3888
info@sinomax-usa.com
CONTACT US
If you have any questions that are not answered here, please call or email us at any time.
CONSUMER CARE
GENERAL INQUIRIES
(713) 706-3888
info@sinomax-usa.com